Airlines rating
32 place
Hainan Airlines
4.28
Hainan Airlines
Correlation of provided service and ticket price
Would you fly this airline once more?
Punctuality of flights and their match with the schedule
Would you recommend this airline to your friends?
Plane condition, its novelty
How fast and comfortable was the check-in?
Airport staff competence
Staff assisstance in resolving conflicts
In time boarding
Comfortable transfer to the plane
Quality of flight
Landing, comfortable transfer to the terminal
Seats comfort, distance between the seats
Comfortable temperature in the cabin
Food onboard
The presence of sockets, the Internet access
Cleanness of interior
Cleanness of toilets
The presence of pillows, blankets
Variety of onboard entertainment
Appearance
Affability and courtesy in communication
Knowledge of foreign languages
Assisstance to passengers onboard
Possibility to check in online
Assisstance to passengers with children
Onboard entertainment for children
Assistance to disabled passengers
Variety of dishes on board
Variety of drinks on board
Assistance to passengers in case of flight delay / cancellation
Ease of baggage registration
Convenience of fees for excess baggage
Taking care of baggage
In case of lost baggage - help to search for it
Baggage delivery capacity
Basic information

Basic information
Country: | China |
Year of founding: | 1989 |
IATA code: | HU |
ICAO code: | CHH |
Digital code: | 880 |
Airline contacts
Official website: | www.hainanairlines.com |
Address: | Hainan Airlines Co. Ltd. HNA PLAZA, No.7 Guoxing Road , Haikou City, Hainan Province, 570203, P.R. China |
Phone number: | +86-898-95339 |
Fax: | |
E-mail: | [email protected] |
Aircraft fleet: Boeing 737-700, Airbus A330-300, Boeing 737-800, Airbus A330-200, Boeing 787-8, Boeing 787-9, Boeing 767-300
FEEDBACKS ABOUT THE AIRLINE (1)
Alex Ruso
14 August, 2017
I would like to tell how my lovely trip to China turned out to be a nightmare because of the company irresponsibility. I had a round trip flight Moscow - Kunming with connection in Beijing. Four flights all together. This is the first time that I`m ever seen that delay was for all 4 flights!!!! And it was not for 30 minutes - it was for 3-4 hours!!!! Also for that week and 4 flights I had 2 flight cancellations and 4 delays!!! Furthermore, the company doesn`t care if you have another connection flight after. Because of company problem I had to 3 times!!! buy me a connection ticket for the same route. After I contact them to ask to pay me at least for last ticket, i was told that its not possible. Writing this review, I seat at airport, 3rd day in my way home. I`m mad that the company turned out to be so unsupportive. I have to pay for the company`s countless delays with my own money. WORST COMPANY !!!!! STRONGLY NOT RECOMMENDED !!!!!!!!!