FAQ / Top questions
Top questions
How can I book a flight ticket online?Where can I view my booking?How far in advance can I book a flight?What payment methods can I use to pay for my booking?Is it possible to save my booking without payment?What does the status of my booking mean?How to check the fare rules in "My account"?How can I get the itinerary receipt?What do I need to know when I take a connecting flight?Can I change date or itinerary in my booking?Can I change or correct my name or gender in my ticket?How can I correct a mistake in my booking?How much does it cost to make changes to my ticket?How сan I pay for changes?How can I cancel my booking?What can I do if the airline cancelled or changed the flight?Can I get Frequent Flyer Mileage Credit for my trip?Can I select my seat in the plane?Shall I have an in-flight meal?Can I select a special meal?Do I need to check in for my flight in advance?How can I check in online?Where can I find my airline confirmation code/e-ticket number?How can I get my boarding pass?What happens if I cannot check in online or print my boarding pass?What is the carry-on baggage allowance?What can't I take as carry-on baggage?What is the checked baggage allowance?Can I book sports equipment as checked baggage?Where can I find out the baggage allowance rules?Baggage on code-share flightsWhat do I need to know when travelling with animals?How do I buy a ticket for a child?What ticket is required for an infant (0–2 years old)?How do I buy a ticket for a child (2–12 years old)?What you need to know upon purchase of a low-cost flightWhy is there a need for anti-fraud payment verification?How do I enter passenger information when creating a booking?