FAQ
FAQ
/ Top questions
Top questions
How can I book a flight ticket online?
Where can I view my booking?
How far in advance can I book a flight?
What payment methods can I use to pay for my booking?
Is it possible to save my booking without payment?
What does the status of my booking mean?
How to check the fare rules in "My account"?
How can I get the itinerary receipt?
What do I need to know when I take a connecting flight?
Can I change date or itinerary in my booking?
Can I change or correct my name or gender in my ticket?
How can I correct a mistake in my booking?
How much does it cost to make changes to my ticket?
How сan I pay for changes?
How can I cancel my booking?
What can I do if the airline cancelled or changed the flight?
Can I get Frequent Flyer Mileage Credit for my trip?
Can I select my seat in the plane?
Shall I have an in-flight meal?
Can I select a special meal?
Do I need to check in for my flight in advance?
How can I check in online?
Where can I find my airline confirmation code/e-ticket number?
How can I get my boarding pass?
What happens if I cannot check in online or print my boarding pass?
What is the carry-on baggage allowance?
What can't I take as carry-on baggage?
What is the checked baggage allowance?
Can I book sports equipment as checked baggage?
Where can I find out the baggage allowance rules?
Baggage on code-share flights
What do I need to know when travelling with animals?
How do I buy a ticket for a child?
What ticket is required for an infant (0–2 years old)?
How do I buy a ticket for a child (2–12 years old)?
What you need to know upon purchase of a low-cost flight
Why is there a need for anti-fraud payment verification?
