- How can I book a flight ticket online?
- Where can I view my booking?
- How far in advance can I book a flight?
- What payment methods can I use to pay for my booking?
- Is it possible to save my booking without payment?
- What does the status of my booking mean?
- How to check the fare rules in "My account"?
- How can I get the itinerary receipt?
- What do I need to know when I take a connecting flight?
- Can I change date or itinerary in my booking?
- Can I change or correct my name or gender in my ticket?
- How can I correct a mistake in my booking?
- How much does it cost to make changes to my ticket?
- How сan I pay for changes?
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How can I cancel my booking?
To cancel your booking online, please
- Log into the site and enter “My account” – “My orders” – "Flight tickets" – "Booking #" – “Edit order.”
- Select the passenger/booking that you wish to cancel and the reason;
- Attach the required documents which will be listed after you select the refund reason;
- Click “Send request.”
Please note that some tickets are non-refundable. Read about how to check fare rules, limitations, and ticket change fees.
More about refund.If you haven't found an answer to your question, please contact our Customer Care Service
- What can I do if the airline cancelled or changed the flight?
- Can I get Frequent Flyer Mileage Credit for my trip?
- Can I select my seat in the plane?
- Shall I have an in-flight meal?
- Can I select a special meal?
- Do I need to check in for my flight in advance?
- How can I check in online?
- Where can I find my airline confirmation code/e-ticket number?
- How can I get my boarding pass?
- What happens if I cannot check in online or print my boarding pass?
- What is the carry-on baggage allowance?
- What can't I take as carry-on baggage?
- What is the checked baggage allowance?
- Can I book sports equipment as checked baggage?
- Where can I find out the baggage allowance rules?
- Baggage on code-share flights
- What do I need to know when travelling with animals?
- How do I buy a ticket for a child?
- What ticket is required for an infant (0–2 years old)?
- How do I buy a ticket for a child (2–12 years old)?
- What you need to know upon purchase of a low-cost flight
- Why is there a need for anti-fraud payment verification?
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