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Rating rules

Only users who have bought airline ticket(s) on Kissandfly.ng and have made a flight can participate in rating.
The passenger can rate the airline on the day following the last segment of the itinerary.
Passenger can rate only that airline, which services he used making a flight. If the flight was performed successively by several carriers, it is automatically asked to rate the airline of the each segment.
Passenger willing to vote must indicate the number of his booking (order) on Kissandfly.ng. If several persons were travelling using one booking number, then the airline can be rated only once, regardless of the number of passengers.
If the passenger is a regular customer of one airline, he can rate the air carrier for as many times as many flights he committed with this airline. The rate of service may vary from flight to flight.
Most of the parameters are mandatory for estimation, the other half can be estimated if the passenger wants. Passenger can not ignore the estimation of mandatory indicators. The rating data can not be saved and accepted, if some categories mandatory for rate were omitted.
Please, do not estimate “at random”. Try to remember as accurately as possible and to determine the level of each characteristic on a 5-point scale. The more honestly you put estimates, the more accurate and truthful rating will be.
For more objectivity, it is not recommended to put only the best or worst estimates.
After participating in the rating and saving the results, passenger can not go back to correct his estimates.
The airline is displayed in rating when at least 200 parameters are estimated.
Information about any airline, whose tickets can be purchased on Kissandfly.ng, you can see searching for this airline. The search is performed in the "To find the airline" by the airline name or by your specific IATA.

If you have rated an airline, saved the results, but do not see the airline in rating, it means that your carrier has not gained 1,700 passenger's votes. Once that happens – Top rating will update with the new position.

Kissandfly.ng airline rating is an independent rating that is based on our passenger's rates. Data is updated instantly as new rates appear.

The main purpose of the rating — to get an objective rate of the airlines work, whose tickets are sold on Kissandfly.ng. When voting, the passengers fairly and objectively assess the comfort provided by the airline.

Rating suggests you rate all the basic criteria of service level: easy check-in, the quality of the services provided on board, the conditions during the flight and getting on/off the plane, while baggage registration/receive, when travelling with children and other characteristics. We are very attentive to the passengers' wishes and modify the settings as new indicators of demand appear.

The main task of the rating is to help our clients make the right choice when searching for airline tickets on Kissandfly.ng.

Privacy policy

We realize the responsibility to the passengers for the data privacy on the passengers' rates of the airlines work.
We guarantee complete rate anonymity. Points that were put by the voting participant are not linked with his e-mail address, IP-address, booking number and other identifiers.
If you have questions about the rating rules or conditions of participation, please contact us via [email protected]. Please write "Airlines Rating" in the email subject line.

Property rights

© All data of Airlines Rating on Kissandfly.ng belongs to Kissandfly.ng company. Any use of the data provided in the Rating is possible only after agreement with Kissandfly.ng. Full or partial copying or use of data, publishing the Airlines Rating statistics in any sources without the consent of the copyright holder is prohibited!

How rating works

Airline total score (index) consists of the separate evaluations of the airlines' work (indicators). Evaluation indicators are related to most of the questions passengers are interested in while selecting the airline. Obviously, the indicators set is dynamic, and it must match the local criteria of demand.

The final point for each airline is given by the special formula. The rating calculation mechanism consider a total number of votes and a level of evaluations, based on which it was designed.

The formula of the rating: Rating= (V/(V+M)) х R + (M/(V+M)) х C

R - total score (index) of rating
V - the number of votes for the airline on the criterium
M - the threshold of votes
R - the arithmetic average of all the votes on the criterium for the airline
С - the average rating of all airlines

Rules for writing feedbacks

Anyone can leave feedback about his flight in the "Feedbacks".

Comments about airlines in the project Airlines Rating from Kissandfly.ng are a direct opportunity for feedback to the airlines. Your comments and wishes will be read by airlines, that are interested in improving the quality of service. If during the flight you have a controversial situation, at your desire, the information will be sent to representatives of airlines, there will be an internal investigation and you will be informed about the result.

How to leave a feedback

Select an airline in the rating.
Click on the tab "Feedbacks" — "Leave a feedback" — and write!
NEW! Share photos of a trip — add pictures with a comments!

Rules

If you write about a controversial situation that occurred during the flight and requires an internal investigation by the airline and the response from its representatives, please indicate the number of your booking.
You can post several pictures with your comment. Image requirements: format jpg / png / jpeg / gif, the file size up to 3Mb.
Added comments are posted on the website after passing spam control that takes from several minutes to a day. If a comment was left at the weekend, a message will appear on the website for the next workday.
A comment must relate to the selected airline. Message on other topics are not published.
When adding a comment on the website, you automatically agree with the rules of Kissandfly.ng Offer and acceptance agreement, including "Reviews, comments and other submissions".
If your feedback conforms to the rules, it is sure to appear on the site. If it will be recognized as spam, advertising and other illegal on the website information, the moderator is entitled not to publish a comment.
Claims for feedbacks unpublished on the website are not accepted.
Published feedbacks and comments about the airlines are available for reading and commenting on the pages of the "Information about airlines" – "Feedbacks".

The safety of personal data

In the feedback form you must specify the first and last name and email address.
Contact details are only required for Kissandfly.ng service representatives or representatives of airlines to communicate with you, if necessary.
We guarantee that your data will not leak to spammers. User's e-mail will not be displayed on the site.

In the "Punctuality" the statistical information about the flight delays of selected airline is collected.

The data about punctuality of airlines can significantly influence the choice of the Carrier and when purchasing the airline tickets. Travelers know how the violated docking can complicate or ruin the trip. Millions of tourists from all over the world take into account the statistics of flight delays when planning their trips.

The first graph shows the general totals of executed flights delays.

If you want to know the indicators of a particular flight delays — enter its number in the search bar. The graph will show its punctuality.

The following values are displayed in the statistics:

<15 minutes;
from 15 to 29 minutes;
from 30 to 44 minutes;
more than 45 minutes;
flight cancellation.

The data collected and provided by the international agency FlightStats, Inc.
The data for our Ratings API is computed twice a month for the previous two calendar month window. On 5th (1st of Month — two months back to 1st of the month), and on 20th (15th of Month — two months back to 15th of the month).