17 place
Lufthansa
Lufthansa
Index in the rating
4.40
Lufthansa
Index in the rating
4.40
- Voting started: 2012-10-31
- Passengers voted: 4130
- Parameters evaluated: 191060
OVERALL ASSESSMENT OF THE AIRLINE: Lufthansa
- Correlation of provided service and ticket price
- Would you fly this airline once more?
- Punctuality of flights and their match with the schedule
- Would you recommend this airline to your friends?
- Plane condition, its novelty
CHECK-IN: Lufthansa
- How fast and comfortable was the check-in?
- Airport staff competence
- Staff assisstance in resolving conflicts
BOARDING THE PLANE / FLIGHT: Lufthansa
- In time boarding
- Comfortable transfer to the plane
- Quality of flight
- Landing, comfortable transfer to the terminal
ON BOARD COMFORT: Lufthansa
- Seats comfort, distance between the seats
- Comfortable temperature in the cabin
- Food onboard
- The presence of sockets, the Internet access
- Cleanness of interior
- Cleanness of toilets
- The presence of pillows, blankets
- Variety of onboard entertainment
FLIGHT ATTENDANTS / AIRLINE STAFF : Lufthansa
- Appearance
- Affability and courtesy in communication
- Knowledge of foreign languages
- Assisstance to passengers onboard
SERVICE: Lufthansa
- Possibility to check in online
- Assisstance to passengers with children
- Onboard entertainment for children
- Assistance to disabled passengers
- Variety of dishes on board
- Variety of drinks on board
- Assistance to passengers in case of flight delay / cancellation
TRANSPORTATION OF LUGGAGE: Lufthansa
- Ease of baggage registration
- Convenience of fees for excess baggage
- Taking care of baggage
- In case of lost baggage - help to search for it
- Baggage delivery capacity
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